Frequently Asked Questions

If you're trying to scale Vape Mountain without any help you might struggle to get past base camp. Here are some of the most common questions about our website and also vaping in general:

What is Vaping?

'Vaping' describes the inhalation and exhalation of the vapour produced by an electronic cigarette or related device. The 'e-liquid' is heated up by a coil/coils and the vapour inhaled. 

Is Vaping Safer than Smoking?

Opinions vary as to how safe vaping is, but it is generally considered to be significantly safer than smoking. The Royal College of Physicians have recently come out in support of electronic cigarettes, branding them "much safer" and a great tool for stopping smoking. If you want to find out more about the health concerns of vaping click here.

What is a Vaporiser?

A vaporiser is a catch-all term for any number of vaping devices that differ slightly, otherwise known as an e-cigarette, e-cig, vape, vape pen, APV, box mod and more. Click here to shop our range of vaporisers, or click here to find out more about e-cigarettes in general. 

What is E-liquid?

E-liquid is the fluid that is heated up inside your vaporiser and turned into vapour. E-liquids come in a variety of flavours, and you can browse our whole range here. The main ingredients in e-liquid are propylene glycol (PG) and vegetable glycerin (VG). To find out all about PG and VG click here.

How Quickly Will I Get My Order (And How Much Does it Cost?)

Vape Mountain uses Royal Mail, as well as UPS and DPD couriers to ensure that your products get to you quickly. 95% of UK orders placed before 14.00 on our website will be dispatched the same day. UK delivery costs £2.95, with delivery being FREE on orders over £20. For more detailed information please consult the delivery page here.

How Do I Get in Contact with You?

Should you have any questions or concerns about your order or any products on the website, then you can reach our dedicated team in a variety of ways:

  • Phone - 020 7501 1108
  • Email - helpdesk@vapemountain.com
  • Write - Vape Mountain, Unit 6, Union Court, Union Road, London, SW4 6JP
  • Twitter - Click here
  • Facebook - Click here

You can also use the contact form, which you can find here.

How Old Do I Have to be to Purchase from the Site?

Vape Mountain takes our responsibility as a retailer of vaping products very seriously. As such, we verify the age of all customers and require that you are 18 or over in order to buy from the website. We hope you understand this obligation, and thank you in advance for providing us with this information. To learn more, click here.

How Does the Reward Scheme Work?

You may have seen that we operate a reward scheme, to repay our most valued customers. For every pound you spend on the website, you'll get 1p off, so if you're buying from us frequently it'll soon stack up!

What Methods of Payment Do You Offer?

Vape Mountain accepts all major credit and debit cards, including Visa, MasterCard and Maestro, as well as PayPal, giving you a great range of options. Secure payment processing from SagePay and PayPal ensures that you can buy in confidence.

What's Your Returns Policy?

We're pretty sure you'll be happy with your order, but we understand that in certain situations you'll need to return an item. We offer a 30 days returns period for most products on the website, as well as exchanges and refunds in certain situations. To see the full terms and conditions, and whether you qualify, click here.